Required IT Support Team Lead
The IT Support Team Lead plays a crucial role in overseeing and coordinating the daily operations of the IT support team. This position is responsible for providing technical leadership, guidance, and mentoring to team members while also actively participating in the resolution of IT support requests and incidents. The IT Support Team Lead is expected to exhibit strong technical knowledge, exceptional problem-solving skills, and a commitment to delivering excellent customer service.
Responsibilities:
Lead and manage the IT support team, including setting objectives, monitoring performance, and providing regular feedback.
Act as a point of escalation for complex technical issues and customer service challenges.
Provide technical guidance and mentorship to team members.
Troubleshoot and resolve complex IT issues and support requests.
Oversee the timely and effective resolution of IT support requests, incidents, and problems.
Implement, improve & monitor support processes to enhance efficiency and customer satisfaction.
Set a standard for exceptional customer service, both in communication and issue resolution.
Maintain and update documentation related to IT systems, procedures, and support resources.
The IT Support Team Lead plays a crucial role in overseeing and coordinating the daily operations of the IT support team. This position is responsible for providing technical leadership, guidance, and mentoring to team members while also actively participating in the resolution of IT support requests and incidents. The IT Support Team Lead is expected to exhibit strong technical knowledge, exceptional problem-solving skills, and a commitment to delivering excellent customer service.
Responsibilities:
Lead and manage the IT support team, including setting objectives, monitoring performance, and providing regular feedback.
Act as a point of escalation for complex technical issues and customer service challenges.
Provide technical guidance and mentorship to team members.
Troubleshoot and resolve complex IT issues and support requests.
Oversee the timely and effective resolution of IT support requests, incidents, and problems.
Implement, improve & monitor support processes to enhance efficiency and customer satisfaction.
Set a standard for exceptional customer service, both in communication and issue resolution.
Maintain and update documentation related to IT systems, procedures, and support resources.
Requirements:
Proven experience in IT support or a related role, with a minimum of 3 years.
Strong technical expertise in operating systems, network configurations, software applications, and hardware.
Prior experience in a leadership or supervisory role is highly preferred.
Excellent communication, interpersonal, and customer service skills.
Service-oriented and can-do approach
Proficiency in IT service management tools and software (e.g., ServiceNow, Jira Service Management).
Strong problem-solving and critical-thinking abilities.
A commitment to keeping up with industry trends and best practices.
Knowledge of IT security, compliance, and data protection regulations.
Proven experience in IT support or a related role, with a minimum of 3 years.
Strong technical expertise in operating systems, network configurations, software applications, and hardware.
Prior experience in a leadership or supervisory role is highly preferred.
Excellent communication, interpersonal, and customer service skills.
Service-oriented and can-do approach
Proficiency in IT service management tools and software (e.g., ServiceNow, Jira Service Management).
Strong problem-solving and critical-thinking abilities.
A commitment to keeping up with industry trends and best practices.
Knowledge of IT security, compliance, and data protection regulations.
This position is open to all candidates.
