our company is the leading platform for creating high-performing, on-brand UGC video ads starring the actual customers, offering a hands-off, end-to-end solution, at scale. The platform simplifies ad creation with less than 24-hour delivery, and includes a video-first Digital Asset Management system, positioning us as the ultimate platform for performance marketers and creative directors.
We are a seed stage company, with significant funding. A team of 15 full time professionals, and another 20 freelance employees, headquartered in Tel Aviv, Israel with offices in Barcelona and the US. This is your chance to join a growing company, with an incredible blend: timing, high demand, technology and most importantly, talent. A place for you to make an impact and develop yourself!
The Customer Success role is made up of:
1) Managing and strengthening relationships with our clients. You will work directly with our clients to ensure they have success in achieving their business goals with the platform. You will take ownership of day-to-day client communications, guiding clients through the platform, and providing insights, recommendations, and best practices to help clients succeed. You will be measured on customer retention, expansion and KPIs measuring customer value.
2) Helping to craft the customer success function, including the methodology, processes, materials, documentation, and helping to optimize the customer experience.
Seeing as our customers are primarily performance marketers or creative teams, we are looking for individuals with experience in this world, who understand paid advertising on social meida, as well as performance metrics. We are looking for individuals who are based in Israel, and can work Monday-Friday, with flexibility to work in the evening hours when needed, as many of our customers are based in the USA.
We are a seed stage company, with significant funding. A team of 15 full time professionals, and another 20 freelance employees, headquartered in Tel Aviv, Israel with offices in Barcelona and the US. This is your chance to join a growing company, with an incredible blend: timing, high demand, technology and most importantly, talent. A place for you to make an impact and develop yourself!
The Customer Success role is made up of:
1) Managing and strengthening relationships with our clients. You will work directly with our clients to ensure they have success in achieving their business goals with the platform. You will take ownership of day-to-day client communications, guiding clients through the platform, and providing insights, recommendations, and best practices to help clients succeed. You will be measured on customer retention, expansion and KPIs measuring customer value.
2) Helping to craft the customer success function, including the methodology, processes, materials, documentation, and helping to optimize the customer experience.
Seeing as our customers are primarily performance marketers or creative teams, we are looking for individuals with experience in this world, who understand paid advertising on social meida, as well as performance metrics. We are looking for individuals who are based in Israel, and can work Monday-Friday, with flexibility to work in the evening hours when needed, as many of our customers are based in the USA.
Requirements:
Qualifications:
English fluency – native/near native level
2-3 years of experience in a customer-facing roles, preferrably in the B2B SaaS industry
Expertise in performance marketing / creative / UGC / paid advertising on social — a must!
Experience managing a portfolio of accounts with a focus on customer retention, growth, and satisfaction
Experience in a technlogoical environment, including implementations, integrations, and all things SaaS
Strong communication, negotiation, and problem-solving skills
A team player with an incredible ability to work cross-functionally!
Qualifications:
English fluency – native/near native level
2-3 years of experience in a customer-facing roles, preferrably in the B2B SaaS industry
Expertise in performance marketing / creative / UGC / paid advertising on social — a must!
Experience managing a portfolio of accounts with a focus on customer retention, growth, and satisfaction
Experience in a technlogoical environment, including implementations, integrations, and all things SaaS
Strong communication, negotiation, and problem-solving skills
A team player with an incredible ability to work cross-functionally!
This position is open to all candidates.
