The opportunity
Responsible for overseeing SAP operations encompassing Commercial (SD and GTS), Logistics (WM), and integration with satellite systems.
Oversee minor/major enhancements under the ERP unit, making sure standards, governance, on-time delivery, and quality requirements are met.
Multiple team members would report into this position.
How you’ll spend your day
1. SAP Operations Management:
Ensure SAP services adhere to SLAs and regulatory requirements.
Collaborate with IT stakeholders and business units for effective SAP utilization.
2. Project Management and Enhancements Oversight:
Together with release/project managers, manage minor/major enhancements in ERP unit, ensuring alignment with scope, budget, and quality standards.
Establish governance methods for project implementations and budgetary decisions.
Work together with stakeholders to prioritize and manage the influx of change demands.
3. Team Leadership:
Lead and manage a globally dispersed SAP application support team. Provide functional guidance and leadership.
Lead and manage release/project managers to implement minor/major enhancements in ERP unit.
Formulate policies within the scope of responsibility and adapt to departmental goals.
4. Documentation and Compliance:
Create documentation for system modifications in compliance with change control guidelines.
Oversee production operation tasks such as upgrades, patches, and release management.
5. Process Improvement:
Identify areas for automation and process enhancements to increase productivity.
Support month-end, quarter-end, and year-end activities with elevated support.
6. Incident Management:
Investigate and resolve complex, high-impact issues and incidents.
Collaborate with IT suppliers and other support teams as needed.
7. Integration and Interdependencies:
Ensure integration of interdependent projects and global support tracks.
Manage internal and external resources to optimize team performance.
8. Team Management:
Manage team members' hiring, development, performance planning, and terminations.
Encourage change procedures and information sharing to enhance business assistance.
9. Effectively handle escalated situations
10. A member of the ERP Application Support Unit leadership group.
