What you'll do:
Drive AI Process Automation: Pioneer an AI-first culture by identifying, evaluating, and integrating AI tools and LLM workflows into the technical writing lifecycle to automate content creation, updates, and localization.
Lead & Manage: Mentor, hire, and manage a team of technical writers, fostering a collaborative, continuous-learning, and accountability-driven culture.
Strategic Alignment: Work closely with the VP of Product Management, Engineering teams, and Product Operations to ensure documentation roadmaps seamlessly align with product releases.
Quality & Governance: Establish clear standards, AI usage guidelines, and editorial processes to ensure high technical accuracy, readability, and brand consistency.
Metrics & Optimization: Define success metrics for technical content (e.g., ticket deflection, search conversion, completion rates) to continually refine content quality and operational productivity.
What youll bring:
Leadership Experience: 3+ years of experience in technical writing within B2B SaaS or enterprise software, including years directly managing a team of technical writers.
AI-First Mindset: Demonstrated experience applying AI tools, automated content pipelines, or prompt engineering to enhance and accelerate technical documentation processes.
Product & Technical Acumen: Ability to translate complex software architecture, enterprise data structures, and APIs into clear, structured, and user-friendly documentation.
Cross-Functional Leadership: Proven experience collaborating directly with Product Management leadership to prioritize and deliver high-impact documentation projects.
Operational Excellence: Strong track record in defining documentation strategies, establishing style guides, and managing multi-project deliverables in agile environments.
Advantages:
Experience with modern documentation, visualization, and media tools such as Doc360, Napkin, Synthesia, Snagit, and Bump.
Direct domain knowledge in data security, data privacy, compliance, or AI data management platforms.
Hands-on experience with Docs-as-Code methodologies (Git, Markdown, CI/CD integration).
Experience managing global or distributed technical writing teams in high-growth startup settings.
