What Youll Do
Act as the technical point of contact and lead complex customer engagement projects across pre-sale and post-sale efforts.
Partner with internal teams and customers to implement and integrate AI Sec solutions, ensuring technical feasibility and alignment with business needs.
Act as a platform expert, collaborating with Product and Engineering teams to translate customer challenges into new features and technical solutions.
Troubleshoot complex technical issues, working with cross-functional teams to resolve challenges quickly and effectively.
Collaborate closely with Sales, Customer Success, Product Management and R&D to accelerate the sales process, manage escalations, and maintain alignment across teams.
Design and implement ad-hoc technical solutions and automation to enhance pre-sale, post-sale, and internal operations.
Continuously improve internal workflows, tooling, and best practices to support a growing customer base and field team.
Drive pre-sales engagements to a technical win and post-sales engagements to success.
Proven experience as a Solution Architect (or similar technical role)
Strong background creating technical solutions, systems integrations, and customer-facing technical delivery.
Proficiency in querying (e.g., SQL).
Strong cloud understanding and experience (at least one of AWS/Azure/GCP).
Proven experience with handling complex customer requirements.
You excel at problem-solving, capable of analyzing complex systems and processes to develop effective solutions.
You are a strong communicator with excellent interpersonal skills, building trust and relationships with customers and internal teams.
You thrive in a fast-paced environment, effectively managing multiple priorities and adapting to evolving business needs.
Strong ownership mindset – you take initiative, work independently, and thrive in fast-moving environments.
Experience collaborating with R&D and Product teams to resolve customer friction and improve product capabilities.
