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Welcome to Chargeflow Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it. Who We're Looking For – The Dream Maker As a Senior BI Analyst at Chargeflow, you will own the company’s BI layer end-to-end—turning business questions into trusted metrics, decision-ready dashboards, and proactive monitoring that helps teams move faster with confidence in the numbers. You will be responsible for the following key areas: Metrics & Definitions (Single Source of Truth): Define, standardize, and document KPIs (logic, grain, filters, edge cases) so the company aligns on “what good looks like” and avoids metric drift. Dashboard Delivery & Storytelling: Build and maintain accurate, performant dashboards that surface trends, risks, and root-cause signals (not just charts). Data Quality & Observability: Implement data quality checks, anomaly detection, and alerting to catch issues before they impact decision-making. Semantic Layer for AI/LLM Enablement: Design and maintain a semantic/metrics layer (certified datasets, entities, dimensions, and business definitions) that enables safe, consistent self-serve analytics and unlocks reliable LLM-powered exploration and Q&A on company data. Stakeholder Partnership: Run a clear BI intake/triage process, manage priorities, and communicate tradeoffs and timelines across Product, Finance, Ops, and Leadership. Day-to-day activities
* Translate stakeholder questions into metric specs and dashboard requirements.
* QA metric outputs vs sources; investigate discrepancies and drive fixes.
* Build/iterate dashboards and underlying datasets/semantic definitions.
* Maintain KPI glossary/metrics dictionary and publish changes with clear comms.
* Set up and tune monitoring for critical pipelines/metrics; own follow-ups when alerts fire. Success indicators
* Stakeholders consistently use dashboards as the default source (not spreadsheets / one-off pulls).
* Core KPIs have one documented definition, clear ownership, and stable change management.
* BI requests become faster and more repeatable due to reusable certified assets.
* Data issues are detected proactively, with fewer “surprise” metric regressions.