we are seeking a Principal (Senior Director), GCS Strategy & Ops to own the 0-to-1 reimagining of the post-sales workflows through a highly ambitious, AI-first transformation. This is a unique opportunity to move beyond traditional workflows and architect a new, first-principles transformation driven by agentic AI.
As a key senior leader, you will take full ownership of the concept, design, and execution of these transformation programs, collaborating directly with top executives to tackle mission-critical business challenges. We are looking for a "hands-on" strategist who can act as the architect of large-scale, enterprise-wide, agentic transformations that require deep collaboration across Product, Engineering, GTM, IT, and Post-Sales.
Your Impact
0-to-1 AI Architect: Strategize, conceptualize, and execute a complete redesign of post-sales workflows using an AI-first approach.
Enterprise Transformation: Lead the strategy and execution of transformative programs that deliver long-term value and introduce operational efficiencies across the business.
Cross-Functional Orchestration: Drive strategic alignment and accountability across Product, Engineering, GTM, IT, and Post-Sales leadership teams.
Strategic Problem Solving: Structure and analyze complex business problems, develop hypotheses, and present data-driven recommendations to the C-suite.
Operational Excellence: Own the operating cadence of accountability for all AI-driven goals and drive program management and operating performance.
Team Leadership: Develop and lead the post-sales Strategy & Operations team, fostering a customer-obsessed and outcomes-focused culture.
As a key senior leader, you will take full ownership of the concept, design, and execution of these transformation programs, collaborating directly with top executives to tackle mission-critical business challenges. We are looking for a "hands-on" strategist who can act as the architect of large-scale, enterprise-wide, agentic transformations that require deep collaboration across Product, Engineering, GTM, IT, and Post-Sales.
Your Impact
0-to-1 AI Architect: Strategize, conceptualize, and execute a complete redesign of post-sales workflows using an AI-first approach.
Enterprise Transformation: Lead the strategy and execution of transformative programs that deliver long-term value and introduce operational efficiencies across the business.
Cross-Functional Orchestration: Drive strategic alignment and accountability across Product, Engineering, GTM, IT, and Post-Sales leadership teams.
Strategic Problem Solving: Structure and analyze complex business problems, develop hypotheses, and present data-driven recommendations to the C-suite.
Operational Excellence: Own the operating cadence of accountability for all AI-driven goals and drive program management and operating performance.
Team Leadership: Develop and lead the post-sales Strategy & Operations team, fostering a customer-obsessed and outcomes-focused culture.
Requirements:
Your Experience
Tier-1 Consulting Pedigree: 12+ years of total experience, including direct experience in top-tier consulting (McKinsey, Bain, BCG and Deloitte) at the Principal or Associate Partner level.
AI Transformation Expertise: Hands-on experience architecting and overseeing large-scale transformations, specifically using AI & automation.
The "Operator" Mindset: A proactive self-starter who is willing to roll up their sleeves and work cross-functionally to get things done in a fast-paced environment.
Strategic Communication: Strong verbal and written skills with the ability to engage with senior audiences and bridge business and technical AI discussions.
Industry Knowledge: Deep expertise in the SaaS and/or Enterprise Technology industry is preferred.
Education: Bachelors degree mandatory; MBA from a top-tier program is preferred.
Your Experience
Tier-1 Consulting Pedigree: 12+ years of total experience, including direct experience in top-tier consulting (McKinsey, Bain, BCG and Deloitte) at the Principal or Associate Partner level.
AI Transformation Expertise: Hands-on experience architecting and overseeing large-scale transformations, specifically using AI & automation.
The "Operator" Mindset: A proactive self-starter who is willing to roll up their sleeves and work cross-functionally to get things done in a fast-paced environment.
Strategic Communication: Strong verbal and written skills with the ability to engage with senior audiences and bridge business and technical AI discussions.
Industry Knowledge: Deep expertise in the SaaS and/or Enterprise Technology industry is preferred.
Education: Bachelors degree mandatory; MBA from a top-tier program is preferred.
This position is open to all candidates.
