Youre welcome to work in our data center in Israel.
Your responsibilities will include:
Deep Technical Investigation (Primary Focus)
Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).
Detect recurring patterns across sites and convert findings into durable fixes.
Own technical workstreams during high-severity incidents.
Vendor & R&D Collaboration
Build evidence packs and drive escalations with ODM and R&D.
Push for firmware, component, and platform-level resolutions.
Track outcomes and ensure knowledge flows back to operations.
Firmware & Platform Readiness (BIOS/BMC)
Support validation and rollout of firmware updates (risk assessment, staging, rollback planning).
Help operationalize platform standards across datacenters.
Knowledge & Enablement
Create scalable runbooks, troubleshooting guides, and error catalogs.
Turn investigations into playbooks that elevate L1/L2 teams.
Hands-on Support (As Needed)
Travel to datacenters for complex troubleshooting, new platform readiness, or incident containment.
We expect you to have:
Strong hands-on experience with datacenter servers and deep Linux troubleshooting.
Ability to diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage).
Structured incident response experience and clear communication under pressure.
Experience driving evidence-based escalations with vendors/R&D.
Fluent English (written and spoken).
