This role is perfect for a highly technical, customer-obsessed individual who thrives on building deep partnerships and advocating for the voice of the customer across the organization.
What Youll Do
Customer Success Partnership: Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments.
Technical Guidance: Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions.
Cross-functional Collaboration: Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform.
Problem Solving: Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution.
Relationship Management: Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction.
5+ years of experience in a customer-facing technical role in a B2B SaaS environment – this is a must-have.
Strong technical aptitude, including the ability to write scripts (e.g., Python, Bash, or similar) for diagnostics, automation, and integration-paired with excellent communication skills to explain complex concepts in simple terms.
Customer-centric mindset and experience working with cross-functional teams.
Proactive problem solver with a bias for action and continuous improvement.
