In this role you will:
Provide day-to-day IT support for employees, including hardware, software, network, and access-related issues.
Troubleshoot and resolve issues related to Windows workstations, Office 365, Outlook, Teams, printers, VPN, and basic networking.
Assist with user onboarding and offboarding, including account creation, permissions, groups, and equipment preparation.
Support and maintain Active Directory, Office 365, Exchange Online, and basic user access permissions.
Assist in maintaining endpoints, laptops, desktops, mobile devices, and peripheral equipment.
Help monitor and support IT systems, including servers, networking equipment, backup systems, and security tools.
Participate in IT projects under the guidance of senior team members.
Document technical procedures, troubleshooting steps, and internal knowledge-base articles.
Escalate complex issues to senior IT team members while following up until resolution.
Ensure IT activities are performed according to company security policies and best practices.
1-2 years of experience in IT support, Helpdesk, or junior system administration.
Basic hands-on experience with Windows environments and end-user troubleshooting.
Familiarity with Active Directory, Office 365, Exchange Online, and user permissions.
Basic understanding of networking concepts such as IP, DNS, DHCP, VPN, Wi-Fi, and firewalls.
Experience with hardware troubleshooting, laptop/desktop setup, printers, and peripheral devices.
Service-oriented mindset with strong communication and problem-solving skills.
Ability to learn quickly, work in a team, and follow technical procedures.
Good troubleshooting skills with an organized and responsible approach.
Fluent in Hebrew and English, both written and verbal.
