Required Senior Platform Architect
Job Description
The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding us, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.
You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of architectural knowledge across multiple workflows.
Develop relationships with CoEI and business leaders at the customer site to understand our role in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position us as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and a delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to our leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the platform.
Job Description
The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding us, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.
You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of architectural knowledge across multiple workflows.
Develop relationships with CoEI and business leaders at the customer site to understand our role in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position us as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and a delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to our leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the platform.
Requirements:
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AIs potential impact on the function or industry.
8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
Management consulting experience
Success driving complex issues through analysis and resolution
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Right to work in country.
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AIs potential impact on the function or industry.
8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
Management consulting experience
Success driving complex issues through analysis and resolution
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Right to work in country.
This position is open to all candidates.
