The ideal candidate must be comfortable handling a high volume of outbound calls, working closely with credit card companies, and driving issues to resolution. To support your workflow, you will be equipped with advanced AI tools (such as automated dialers), but the core of the role relies on your human touch, communication skills, and personal initiative.
You will:
Manage heavy phone support, focusing on proactive outbound calls to customers and partners regarding compliance, KYC, and operational needs.
Work closely and daily with credit card companies to handle operational, onboarding, and service inquiries.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
High level Hebrew speaker – both verbal and written.
No hesitation around high-volume phone work and making proactive/outbound calls.
Provide independent and high-quality responses to our customers via phone and email.
Service-oriented personality with a can-do attitude.
Detail-oriented and capable of handling multiple responsibilities.
Experience in the compliance or KYC (Know Your Customer) domain – a big advantage.
Experience with Zendesk, Google Calendar, Gmail, and Slack – a big plus.
Familiarity with our industry – a plus.
Excellent communication and problem-solving skills.
