Translate customer business objectives into structured success activities
Support outcome-driven Success Plans aligned to customer priorities
Contribute to governance, cadence management, and value discussions
Collaborate across SAP delivery, architecture, and adoption teams
Apply SAPs Success Plan methodology consistently and at scale
What youll do:
As part of the SAP Academy for Services & Consulting, Success Plan Manager Associates will:
Successfully complete a structured 12-month learn-and-apply academy program
Participate in classroom learning, simulations, and real-customer engagement scenarios
Support the execution of Success Plans under guidance of experienced Success Plan Managers
Assist with development, maintenance, and updates of customer success documentation
Prepare materials for governance meetings, including quarterly reviews and steering sessions
Support tracking of adoption milestones, consumption indicators, and value realization inputs
Participate in proactive risk identification and escalation preparation
Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
Learn and apply SAPs integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
Contribute to continuous improvement of engagement quality and customer experience
Expectations and Tasks:
Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
Ensure disciplined planning, execution, and follow-up across all Success Plan activities
Provide clear, concise, and value-based executive communications and reporting
Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes
Uphold SAP standards for service quality, governance, and customer engagement excellence
STEM degree or equivalent technology experience
1-3 years as a Functional/Technical Consultant or in project management
Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns
Proven focus on customer value-defining success metrics and driving consumption, retention, and time-to-value
SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS)
Awareness of governance, risk mitigation, performance, security, and disaster-recovery considerations
Able to translate business needs into technical/functional requirements and practical roadmaps
Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, Enterprise Architects, Data Architects, Success Experts, and delivery teams
Proficiency in English to engage with our global network
