This is a hands-on, technical position ideal for someone who enjoys debugging, incident-style investigations, and direct customer impact.
Key Responsibilities
Bug Triage & Investigation
Review and prioritize customer-reported security bugs (vulnerabilities, false positives, detection gaps, performance/coverage issues).
Reproduce issues in lab environments using customer-provided data, logs, and configurations.
Validate whether a bug is product defect, configuration issue, environmental limitation, or expected behavior.
Security Analysis
Analyze suspected vulnerabilities, misconfigurations, or detection gaps to determine impact, severity, and likelihood.
Correlate product behavior with attack techniques (e.g., MITRE ATT&CK, AD / identity attacks, NTLM relay, Kerberos abuse).
Perform log and event analysis (Windows Security / Sysmon / AD / LDAP / application logs) to understand bug context and side effects.
Resolution & Fix Coordination
Work closely with R&D / engineering teams to:
Provide clear reproduction steps, data, and technical context.
Propose mitigations and contribute to detection or logic fixes.
Verify hotfixes and releases against customer scenarios.
Track bugs through their full lifecycle to ensure timely resolution and high SLA adherence.
Customer Communication
Collaborate with Support, Customer Success, and SEs to:
Explain root cause and resolution in customer-friendly language.
Provide interim workarounds or configuration guidance when needed.
Contribute to knowledge base articles, runbooks, and best-practice guides.
Quality & Continuous Improvement
Identify recurring patterns in customer bugs and propose long-term product or process improvements.
Help refine internal monitoring, alerting, and testing for security-sensitive components.
Contribute to test cases and validation criteria for new features from a security QA perspective.
2-4+ years in a technical security or support role, such as:
Security Analyst / SOC Analyst
Security Engineer
Technical Support Engineer in a security or infrastructure product
Scripting and automation skills in PowerShell to speed up investigation and test setup.
Solid understanding of:
Identity and access concepts (Active Directory, authentication, privileges, groups)
Basic networking and protocols (TCP/IP, DNS, HTTP/S, SMB, LDAP/LDAPS)
Hands-on experience with:
Debugging and reproducing complex customer issues in lab environments
Strong analytical and problem-solving skills; able to systematically break down ambiguous issues.
Excellent written and verbal communication skills in English; able to explain complex technical findings to both technical and non-technical audiences.
