Main roles and responsibilities:
Provide help desk support to employees for hardware, software, and network issues. Troubleshoot problems, document solutions, and escalate complex issues as needed.
Monitor the performance and availability of our key IT platforms, including Azure Active Directory, Okta, and network infrastructure. Perform routine maintenance tasks, identify potential issues, and implement solutions to prevent disruptions.
Managing our network infrastructure and its security around our office locations, both on-site and remotely.
Create and maintain clear and concise documentation for IT processes, procedures, and troubleshooting guides.
Manage the procurement, deployment, and maintenance of IT software and equipment (laptops, desktops, printers, etc.). Maintain accurate inventory records and ensure cost-effective purchasing practices.
Collaborate with other IT team members and other departments to ensure seamless IT service delivery.
Participate in IT projects, such as system upgrades, migrations, and new technology implementations.
Required Skills and Experience:
Proven experience as an IT Administrator or in a similar role.
Strong understanding of Windows and/or macOS operating systems.
Experience with cloud platforms such as Azure Active Directory and identity management solutions like Okta.
Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
Strong understanding of computer hardware and components.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Excellent organizational skills and attention to detail.
