We are looking for a skilled and motivated Tier 2 IT Support Specialist to join our growing cloud operations team. This is not your typical end-user helpdesk role – you will be working directly with IT professionals and administrators, handling escalated technical cases, and supporting complex Microsoft 365 and cloud infrastructure environments.
Key Responsibilities:
* Provide Tier 2 Technical Support for Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
* Troubleshoot and resolve escalated issues from Tier 1 and internal IT teams.
* Assist with configuration, monitoring, and administration of 365 services.
* Support user identity and access management (Azure AD, permissions, and security policies).
* Document technical procedures, incidents, and known issues for knowledge sharing.
* Collaborate with the infrastructure and migration teams on ongoing projects.
* Maintain strong adherence to SLAs and ensure minimal downtime for business-critical systems.
Key Responsibilities:
* Provide Tier 2 Technical Support for Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
* Troubleshoot and resolve escalated issues from Tier 1 and internal IT teams.
* Assist with configuration, monitoring, and administration of 365 services.
* Support user identity and access management (Azure AD, permissions, and security policies).
* Document technical procedures, incidents, and known issues for knowledge sharing.
* Collaborate with the infrastructure and migration teams on ongoing projects.
* Maintain strong adherence to SLAs and ensure minimal downtime for business-critical systems.
Requirements:
Requirements 2+ years of experience in IT support or helpdesk roles (Tier 2 or higher).
* Solid knowledge of Microsoft 365 services (Exchange, Teams, SharePoint, Intune).
* Familiarity with Azure AD, user management, and security configurations
* Strong troubleshooting and analytical skills.
* Experience with Windows Server, Active Directory, and Group Policy
* Excellent communication and documentation skills (English – professional level).
Requirements 2+ years of experience in IT support or helpdesk roles (Tier 2 or higher).
* Solid knowledge of Microsoft 365 services (Exchange, Teams, SharePoint, Intune).
* Familiarity with Azure AD, user management, and security configurations
* Strong troubleshooting and analytical skills.
* Experience with Windows Server, Active Directory, and Group Policy
* Excellent communication and documentation skills (English – professional level).
This position is open to all candidates.
