As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. Youll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the company`s product.
What Youll Do:
Partner with the sales team to ensure smooth transition and onboarding experience.
Proactively build relationships with customers to create mutual trust.
Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts.
Act as advisor to customers to ensure theyre leveraging the company`s solution effectively.
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates.
Collaborate cross-functionally across our internal teams (Support, Product, Finance, and Legal).
Requirements:
A strong communicator with excellent attention to detail.
Motivated by building long-term and long-lasting relationships.
Driven by the opportunity to make a visible impact with your work.
Customer-minded, always aiming to provide the most value possible.
Excited by working in an ever-evolving and fluid solution focused environment.
Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities.
A strong communicator with excellent attention to detail.
Motivated by building long-term and long-lasting relationships.
Driven by the opportunity to make a visible impact with your work.
Customer-minded, always aiming to provide the most value possible.
Excited by working in an ever-evolving and fluid solution focused environment.
Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities.
This position is open to all candidates.
