Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
Work directly with R&D and Product Management on customer issues upon full resolution.
Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.
Responsibilities:
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
Work directly with R&D and Product Management on customer issues upon full resolution.
Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.
Requirements:
Experienced Support Engineer (tier 3-4)/Technical Account Manager/Pre Sales background from web/network/information Security companies – Required.
Strong technical analytical skills with an emphasis on Networking, Routing, TCP/IP, Firewalls and Packet Analysis – Required.
Thorough troubleshooting abilities and passion to dive into complicated technical problems in real production environments – Required.
Experience working with a Cloud, SaaS technology provider.
Familiarity with VPNs, IPSec, security protocols and standards.
Excellent oral and written communication skills with a passion for working with customers directly.
Ability to adapt and work efficiently in a rapidly changing, dynamic environment, with a willingness to manage multiple simultaneous projects and tasks.
Ability to work effectively and thrive in a fast-paced environment.
Ability to work with a globally dispersed, cross-cultural team.
Experienced Support Engineer (tier 3-4)/Technical Account Manager/Pre Sales background from web/network/information Security companies – Required.
Strong technical analytical skills with an emphasis on Networking, Routing, TCP/IP, Firewalls and Packet Analysis – Required.
Thorough troubleshooting abilities and passion to dive into complicated technical problems in real production environments – Required.
Experience working with a Cloud, SaaS technology provider.
Familiarity with VPNs, IPSec, security protocols and standards.
Excellent oral and written communication skills with a passion for working with customers directly.
Ability to adapt and work efficiently in a rapidly changing, dynamic environment, with a willingness to manage multiple simultaneous projects and tasks.
Ability to work effectively and thrive in a fast-paced environment.
Ability to work with a globally dispersed, cross-cultural team.
This position is open to all candidates.
