What am I going to do?:
System Administration & Support
* Administer and operate SaaS platforms in an enterprise environment.
* Manage user lifecycle, permissions, and access controls across systems.
* Support endpoint management (MDM), including device setup, configuration, and troubleshooting
* Ensure operational stability of IT systems and provide structured support to a global workforce.
* Maintain asset inventory and track hardware/software lifecycle management IT Infrastructure & Operations
* Support office and remote IT infrastructure, including network connectivity, Wi-Fi, and secure access solutions.
* Assist with SSO/MFA enforcement according to defined security standards
* Conduct routine system checks, updates, and preventive maintenance
* Document IT processes, create SOPs, and maintain knowledge base articles
* Participate in IT security audits and access reviews Automation & Improvement
* Assist in building and maintaining internal IT tools, scripts, and workflow automations
* Take ownership of existing automation projects, ensuring they remain functional and up-to-date
* Identify opportunities to streamline repetitive tasks through automation
* Collaborate with the Cloud Engineering team on technical projects and system improvements User Support & Training
* Provide technical guidance and support to employees on IT systems, tools, and best practices
* Troubleshoot issues with a service-oriented and professional approach.
* Create and deliver training materials for new tools and system updates
* Collaborate with teams to understand operational needs and improve IT support experience.
Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or special needs.
2+ years of hands-on experience in IT support, system administration, or a related technical role
* Solid understanding of identity & access management concepts (SSO, MFA, user provisioning)
* Experience managing or supporting SaaS applications and user lifecycle processes
* Hands-on experience supporting macOS endpoints in an enterprise or Apple-first environment.
* Familiarity with endpoint management tools (e.g., Intune, Jamf, or similar MDM solutions)
* Working knowledge of enterprise networking (Wi-Fi, secure access, troubleshooting).
* Security-aware mindset and understanding of IT security best practices.
* Strong troubleshooting skills and ability to diagnose issues end-to-end.
* Strong written and verbal communication skills in English Preferred Skills
* Experience with scripting or automation tools (Python, Bash, PowerShell, or similar)
* Practical use of AI tools to improve day-to-day productivity and troubleshooting.
* Familiarity
