We are looking for a Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Key Responsibilities
Provide first-line technical support to customers and partners via chat, phone, and email
Assist customers with basic configuration, troubleshooting, and usage of security and networking solutions
Handle support service requests end-to-end, including proper logging, tracking, escalation, and follow-up
Perform initial fault isolation and analysis for networking and security-related issues
Review logs, traffic captures, and system data to help identify root causes of technical problems
Collaborate closely with senior support engineers and internal teams to resolve customer issues effectively
Follow established troubleshooting methodologies, documentation standards, and best practices
Continuously learn and develop technical skills through training, mentoring, and hands-on experience.
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Key Responsibilities
Provide first-line technical support to customers and partners via chat, phone, and email
Assist customers with basic configuration, troubleshooting, and usage of security and networking solutions
Handle support service requests end-to-end, including proper logging, tracking, escalation, and follow-up
Perform initial fault isolation and analysis for networking and security-related issues
Review logs, traffic captures, and system data to help identify root causes of technical problems
Collaborate closely with senior support engineers and internal teams to resolve customer issues effectively
Follow established troubleshooting methodologies, documentation standards, and best practices
Continuously learn and develop technical skills through training, mentoring, and hands-on experience.
Requirements:
Relevant certifications such as CCNA, CCSA, or equivalent – an advantage
Strong technical orientation and curiosity for technology
Basic knowledge in networking
Excellent written and spoken English skills
Service-oriented mindset with a genuine interest in helping customers
Motivation to learn, develop, and grow in a fast-paced environment
Strong problem-solving skills, customer-oriented mindset, and ability to work effectively in a team
High learning agility and ability to quickly adapt to new technologies and evolving environments.
Relevant certifications such as CCNA, CCSA, or equivalent – an advantage
Strong technical orientation and curiosity for technology
Basic knowledge in networking
Excellent written and spoken English skills
Service-oriented mindset with a genuine interest in helping customers
Motivation to learn, develop, and grow in a fast-paced environment
Strong problem-solving skills, customer-oriented mindset, and ability to work effectively in a team
High learning agility and ability to quickly adapt to new technologies and evolving environments.
This position is open to all candidates.
