We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be. The Support Engineer will work as a Support Engineer for our Support team and represent KMS Lighthouse as the professional authority in ongoing work with the technical factors from the client’s side.
Responsibilities:
* Serve as a primary technical support contact for enterprise customers.
* Receive, triage, investigate, and resolve support tickets.
* Perform in-depth troubleshooting of application, system, and infrastructure-related issues.
* Work closely with Development and DevOps teams on incident resolution and root cause analysis.
* Participate in onboarding, upgrades, and business continuity events.
* Conduct live troubleshooting sessions with customers.
* Maintain documentation of issues and resolutions.
Benefits:
* Experience supporting SaaS-based products.
* Basic to intermediate infrastructure and networking knowledge.
* Database familiarity.
Requirements:
* 1+ year of experience in Customer Care/Technical Support.
* Hands-on Linux experience (logs, CLI).
* SQL scripting.
* Cloud experience (preferably Microsoft Azure).
* ITSM knowledge and ticketing systems (Jira – plus).
* Strong communication and problem-solving skills.
* Flexibility in working hours and on-call shifts
* 1+ year of experience in Customer Care/Technical Support.
* Hands-on Linux experience (logs, CLI).
* SQL scripting.
* Cloud experience (preferably Microsoft Azure).
* ITSM knowledge and ticketing systems (Jira – plus).
* Strong communication and problem-solving skills.
* Flexibility in working hours and on-call shifts
This position is open to all candidates.
