We are Looking for a production analyst to join our Technical Support team.
As a Production analyst in the Support team, you'll collaborate with the business team, R&D team, and BI team and dive into the heart of our platform, analyzing large data sets to address technical production incidents.
What you'll be doing:
Conduct in-depth analysis of vast and intricate data sets, reflecting the behaviors of millions of users, to swiftly address technical production incidents.
Take charge of the resolution process for cases, collaborating seamlessly with internal teams, and maintaining transparent communication with stakeholders throughout.
Develop internal data tools for the Technical Support team to improve the investigation capabilities of the team.
Proactively contribute to internal documentation and promote knowledge sharing within the team.
Effectively manage and prioritize multiple customer issues across our range of products and platform
As a Production analyst in the Support team, you'll collaborate with the business team, R&D team, and BI team and dive into the heart of our platform, analyzing large data sets to address technical production incidents.
What you'll be doing:
Conduct in-depth analysis of vast and intricate data sets, reflecting the behaviors of millions of users, to swiftly address technical production incidents.
Take charge of the resolution process for cases, collaborating seamlessly with internal teams, and maintaining transparent communication with stakeholders throughout.
Develop internal data tools for the Technical Support team to improve the investigation capabilities of the team.
Proactively contribute to internal documentation and promote knowledge sharing within the team.
Effectively manage and prioritize multiple customer issues across our range of products and platform
Requirements:
2+ years of analytical work experience, with a preference for experience in the ad-tech industry.
1+ years as a technical support engineer (tier 2/3)
High level of analytical and problem-solving skills, coupled with technical expertise to effectively analyze and resolve technical issues.
Strong SQL with a proven track record of querying large, complex data sets.
Excellent verbal and written communication skills
Strong orientation for implementing AI tools
Fluent English
You might also have:
Proficiency in Advanced Excel and Looker – Advantage
Previous experience in technical support – Strong advantage
2+ years of analytical work experience, with a preference for experience in the ad-tech industry.
1+ years as a technical support engineer (tier 2/3)
High level of analytical and problem-solving skills, coupled with technical expertise to effectively analyze and resolve technical issues.
Strong SQL with a proven track record of querying large, complex data sets.
Excellent verbal and written communication skills
Strong orientation for implementing AI tools
Fluent English
You might also have:
Proficiency in Advanced Excel and Looker – Advantage
Previous experience in technical support – Strong advantage
This position is open to all candidates.
