In this role, you will support enterprise clients from the Go Live phase, managing user communication, training, customized content, webinars, and operational efficiency. You will identify trends and monitor usage, engagement, performance data, and the success of transactions to uncover opportunities and mitigate risks.
You will provide personalized recommendations to enhance platform utilization and client satisfaction, and participate in regular business review meetings. Collaborating with Support, Operations, Product, and Sales teams, you will resolve issues and ensure clear communication. Additionally, you will analyze support data, propose improvements, and work with the RVPs of Customer Success and Sales to grow accounts.
This role reports to our Customer Success Team Manager.
1-2 years of experience in a customer-facing role, ideally within the SaaS, financial operations, procurement, or enterprise tech industries
Proven track record of managing multiple accounts simultaneously while maintaining a high level of service
Exceptional written and verbal communication skills in English, A second language – an advantage
Strong analytical skills, including the ability to work with data, identify trends, and use insights to inform decisions
Technically proficient with the ability to quickly learn and explain software solutions to non-technical users
Strong business acumen with the ability to identify growth opportunities within accounts
Highly organized and self-motivated, with the ability to work in a fast-paced and evolving environment
