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The Customer Delivery Manager (CDM) is responsible for leading the launch activities of new clients, as well as expansion of existing clients to new countries, categories or applications. The CDM will work closely with the Account Leads and Implementation Engineers to provide overall project management during the launch period, from green light through Go Live. The CDM will be working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live . This position will report to the Customer Delivery Team Lead.

Responsibilities

Lead the launch of customers including project management, technical coordination, and hands on system set-up.

Set-up and hold meetings with various internal and external teams in order to progress the project.

Oversee and address any support and/or technical issues associated with customers during this period.

Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.

Responsible for communication around timelines, project management & actions items.

Understanding of the companys products inside and out is essential.

Capable of working hours Monday-Friday hours depending on clients time zones, with flexibility (Friday can end early).