The Product IT Specialist is responsible for installing and maintaining our company Diagnostics IT Products and our company Instruments operating software and workflow at Customer sites. You will play an important role in planning, implementing, creating, organizing and monitoring the activities of workflow & IT Solutions products.
Your Responsibilities
Work with business stakeholders, IT partners and customers to design and build workflow & IT solutions for our customers
Install, maintain and troubleshooting our company IT products at Customer sites
Install, maintain, and secure Windows-based environments (physical and virtual) and physical Firewalls to ensure seamless connectivity between devices and servers
Lead comprehensive troubleshooting of complex IT ecosystems-including servers, middleware, and integrations
Partner with customers' IT and Information Security teams to define access protocols, ensure secure communication, and verify compliance with organizational cybersecurity requirements
Provides consultation on connectivity solutions, regulatory compliance, security and virus protection concerns and the implementation of our products.
Supports first implementation and subsequent implementations or modifications of the designed solutions at customer's sites
Supports relevant business opportunities for the assigned portfolio by helping to define tailored solutions based on customers' needs and objectives
Ensure activity planning/reporting on the CRM software, keeping data updated.
Your Responsibilities
Work with business stakeholders, IT partners and customers to design and build workflow & IT solutions for our customers
Install, maintain and troubleshooting our company IT products at Customer sites
Install, maintain, and secure Windows-based environments (physical and virtual) and physical Firewalls to ensure seamless connectivity between devices and servers
Lead comprehensive troubleshooting of complex IT ecosystems-including servers, middleware, and integrations
Partner with customers' IT and Information Security teams to define access protocols, ensure secure communication, and verify compliance with organizational cybersecurity requirements
Provides consultation on connectivity solutions, regulatory compliance, security and virus protection concerns and the implementation of our products.
Supports first implementation and subsequent implementations or modifications of the designed solutions at customer's sites
Supports relevant business opportunities for the assigned portfolio by helping to define tailored solutions based on customers' needs and objectives
Ensure activity planning/reporting on the CRM software, keeping data updated.
Requirements:
Hold a diploma in IT, Automation or Networking
Experience with HL7/ASTM protocols- advantage
Work experience in data security, IT support, networking or IT product support – advantage
Work experience in medical laboratories – advantage
Strong in problem solving and troubleshooting
Excellent communications and presentation skills, proactive, dynamic, independent, autodidact and able to work under pressure
Customer focused and a strong team player
Fluent in English and Hebrew (both oral and written)
Driving license.
Hold a diploma in IT, Automation or Networking
Experience with HL7/ASTM protocols- advantage
Work experience in data security, IT support, networking or IT product support – advantage
Work experience in medical laboratories – advantage
Strong in problem solving and troubleshooting
Excellent communications and presentation skills, proactive, dynamic, independent, autodidact and able to work under pressure
Customer focused and a strong team player
Fluent in English and Hebrew (both oral and written)
Driving license.
This position is open to all candidates.
