This position plays a critical role in ensuring a seamless and complaint Onboarding experience for our customers, in alignment with global compliance regulations.
The Customer Onboarding system specialist reports to Compliance Operations Director.
Your key responsibilities will include:
Serve as the primary point of contact for the technical and operational aspects of the Compliance Operations system.
Implement system changes and updates based on user requirements.
Collaborate closely with the Salesforce (SF) team and Sales Operations to support new processes, reports, locations, and initiatives.
Partner with the Billing and Legal teams to ensure accurate reflection of all agreement-related components.
Monitor system performance and ensure timely troubleshooting of errors and failures while collaborating with all other IT focal points.
Set and monitor service level agreements (SLAs).
5+ years of experience with information systems and IT system implementations.
Strong technical and analytical skills.
Experience in the fintech industry or other global high-tech companies- Advantage
Self-motivated and quick to learn new technologies and processes.
Fluent in Hebrew and English (additional languages are a plus).
High attention to details and accuracy.
Proficiency in Microsoft Excel.
Positive, proactive, and collaborative attitude.
