Required Billing Specialist
Tel Aviv-Yafo
The Billing Specialist is a critical role responsible for ensuring the accuracy and efficiency of our customer invoicing and subscription management processes. You will be the main focal point for addressing billing inquiries and activities for customers, sales, and support. This position also supports the Collection Departments activities through special billing requirements and billing reconciliation issues as well as supplying customer documentation as needed.
Responsibilities
Accurate and Timely Invoicing: Execute the end-to-end customer invoicing process, ensuring contracts and subscriptions are reviewed, validated, and billed accurately and on schedule.
System & Data Integrity: Own the regular maintenance of billing accounts and ensure the integrity and consistency of customer data across all financial and CRM systems (e.g., Salesforce, Zuora, NetSuite).
Internal & External Support: Act as the main point of contact for resolving complex billing inquiries from internal stakeholders (Sales, Support, Collections) and external customers, providing clear and professional communication.
Billing Request and Activity Management: Efficiently process and monitor all internal billing requests, including account changes, rate adjustments, terminations, reactivations, as well as refunds, chargebacks, and disputes.
Process Optimization: Actively contribute to the team's mission to improve data flows, and identify bottlenecks. Update, communicate, and document billing department processes and procedures.
Collections Support: Provide support to the Collections Department by addressing special billing requirements, resolving reconciliation issues, and supplying necessary customer documentation.
Collaboration & Relationship Building: Develop and maintain positive, productive working relationships with both internal partners and external customers to facilitate smooth and effective billing operations.
Tel Aviv-Yafo
The Billing Specialist is a critical role responsible for ensuring the accuracy and efficiency of our customer invoicing and subscription management processes. You will be the main focal point for addressing billing inquiries and activities for customers, sales, and support. This position also supports the Collection Departments activities through special billing requirements and billing reconciliation issues as well as supplying customer documentation as needed.
Responsibilities
Accurate and Timely Invoicing: Execute the end-to-end customer invoicing process, ensuring contracts and subscriptions are reviewed, validated, and billed accurately and on schedule.
System & Data Integrity: Own the regular maintenance of billing accounts and ensure the integrity and consistency of customer data across all financial and CRM systems (e.g., Salesforce, Zuora, NetSuite).
Internal & External Support: Act as the main point of contact for resolving complex billing inquiries from internal stakeholders (Sales, Support, Collections) and external customers, providing clear and professional communication.
Billing Request and Activity Management: Efficiently process and monitor all internal billing requests, including account changes, rate adjustments, terminations, reactivations, as well as refunds, chargebacks, and disputes.
Process Optimization: Actively contribute to the team's mission to improve data flows, and identify bottlenecks. Update, communicate, and document billing department processes and procedures.
Collections Support: Provide support to the Collections Department by addressing special billing requirements, resolving reconciliation issues, and supplying necessary customer documentation.
Collaboration & Relationship Building: Develop and maintain positive, productive working relationships with both internal partners and external customers to facilitate smooth and effective billing operations.
Requirements:
Desired Skills and Experience
Degree in finance, economics, business management, or other relevant field – Preferred
3+ years of hands-on billing experience within a SaaS (Software-as-a-Service) environment – Preferred
System Proficiency: Proven working experience with financial and CRM systems such as Salesforce, billing platforms like Zuora, and/or ERP systems like NetSuite is a strong advantage.
Proficiency with MS Windows Office Suite and G-drive (advanced user of Excel preferred)
Professional skills:
Exceptional organizational and prioritization skills, with the ability to follow directions, meet strict deadlines, and work independently
Ability to learn quickly and keep up in a fast-paced ever-changing environment.
Excellent written and verbal English communication and interpersonal skills, with the ability to produce well-written, professional documents (spreadsheets, email, etc).
A high level of confidentiality, discretion, and professionalism when handling sensitive customer and financial information.
A genuine desire to collaborate and develop positive working relationships with internal and external customers.
Desired Skills and Experience
Degree in finance, economics, business management, or other relevant field – Preferred
3+ years of hands-on billing experience within a SaaS (Software-as-a-Service) environment – Preferred
System Proficiency: Proven working experience with financial and CRM systems such as Salesforce, billing platforms like Zuora, and/or ERP systems like NetSuite is a strong advantage.
Proficiency with MS Windows Office Suite and G-drive (advanced user of Excel preferred)
Professional skills:
Exceptional organizational and prioritization skills, with the ability to follow directions, meet strict deadlines, and work independently
Ability to learn quickly and keep up in a fast-paced ever-changing environment.
Excellent written and verbal English communication and interpersonal skills, with the ability to produce well-written, professional documents (spreadsheets, email, etc).
A high level of confidentiality, discretion, and professionalism when handling sensitive customer and financial information.
A genuine desire to collaborate and develop positive working relationships with internal and external customers.
This position is open to all candidates.
