We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team.
In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers.
Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and Cycodes capabilities. To be successful in this role, you must have experience in software development and/or application security.
You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.
In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers.
Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and Cycodes capabilities. To be successful in this role, you must have experience in software development and/or application security.
You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.
Requirements:
8+ years of customer success or technical account management experience with enterprise software
8+ years in the software development and/or application security industry
Expertise in project management with experience managing Fortune 500 customers and/or complex projects that have achieved high customer satisfaction
Experience managing at least $3M in ARR and/or 15 enterprise customers
Strong technical acumen and high integrity, with experience in application security and/or DevSecOps/DevOps
Excellent interpersonal and communication skills, as well as excellent presentation skills with the ability to build strong relationships with clients and address client needs
Strong problem-solving skills, with the ability to identify and address customer needs
Team player ready to help others
Self-starter with intellectual curiosity
Familiarity with SCM tools like GitHub, GitLab, Bitbucket
Familiarity with modern scripting and programming languages – advantage
Experience working with Planhat as CSM CRM – advantage
Working proficiency with Kubernetes – advantage
8+ years of customer success or technical account management experience with enterprise software
8+ years in the software development and/or application security industry
Expertise in project management with experience managing Fortune 500 customers and/or complex projects that have achieved high customer satisfaction
Experience managing at least $3M in ARR and/or 15 enterprise customers
Strong technical acumen and high integrity, with experience in application security and/or DevSecOps/DevOps
Excellent interpersonal and communication skills, as well as excellent presentation skills with the ability to build strong relationships with clients and address client needs
Strong problem-solving skills, with the ability to identify and address customer needs
Team player ready to help others
Self-starter with intellectual curiosity
Familiarity with SCM tools like GitHub, GitLab, Bitbucket
Familiarity with modern scripting and programming languages – advantage
Experience working with Planhat as CSM CRM – advantage
Working proficiency with Kubernetes – advantage
This position is open to all candidates.
