Were a small but growing company looking for a hands-on Support Manager to help keep our support team running smoothly. This role is all about keeping things on track, supporting our team during busy shifts, and ensuring our customers receive the best service possible. If you're a problem-solver who enjoys working closely with a small team, wed love to have you on board! What Youll Be Doing:
* Running the show during your shiftkeeping things organized and making sure our support team is on top of things.
* Helping the team handle customer inquiries and jumping in when complex issues arise.
* Monitoring response times to ensure we meet our service standards.
* leading team members to help them improve and grow.
* Handling any urgent problems that pop up and finding quick solutions.
* Communicating with other teams to ensure smooth workflows.
* Coming up with ideas to improve our processes and customer experience.
* Running the show during your shiftkeeping things organized and making sure our support team is on top of things.
* Helping the team handle customer inquiries and jumping in when complex issues arise.
* Monitoring response times to ensure we meet our service standards.
* leading team members to help them improve and grow.
* Handling any urgent problems that pop up and finding quick solutions.
* Communicating with other teams to ensure smooth workflows.
* Coming up with ideas to improve our processes and customer experience.
Requirements:
* Experience working in customer support, IT helpdesk, or a similar role
* At least 1-2 years in a leadership or shift management position
* SQL- writing simple queries
* A proactive, problem-solving attitudeyou're someone who gets things done.
* Great communication skills and the ability to keep a team motivated.
* Comfortable working shifts, including evenings and weekends
* Familiarity with helpdesk or ticketing software is a plus, but not required.
* Someone who thrives in a fast-paced, ever-changing environment.
* Experience working in customer support, IT helpdesk, or a similar role
* At least 1-2 years in a leadership or shift management position
* SQL- writing simple queries
* A proactive, problem-solving attitudeyou're someone who gets things done.
* Great communication skills and the ability to keep a team motivated.
* Comfortable working shifts, including evenings and weekends
* Familiarity with helpdesk or ticketing software is a plus, but not required.
* Someone who thrives in a fast-paced, ever-changing environment.
This position is open to all candidates.
