Build and maintain study status summaries and dashboards.
Perform eTMF quality control (QC) of clinical s and generate missing-document reports.
Deliver site trainings:
Local (Israel): schedule and conduct onsite/virtual sessions.
International: conduct Zoom trainings in English for investigators/research staff.
English proficiency check: Assess in English via an inhaler-training simulation.
Create and design the Investigator Newsletter (content provided by the Study Team).
Coordinate study meetings (sites, CRAs, Study Team) and maintain agendas/follow-ups.
Serve as an ongoing point of contact for sites/CRAs on sponsor operational matters.
Support clinical oversight: review CRO reports and provide performance assessments.
Maintain Study Shared Folders (structure, versioning, access).
Coordinate logistics: shipping/receiving study equipment and supplies to/from sites.
Technical support (C-ART, Inhaler, and IT liaison)
Run the Help Desk: track tickets, follow up with sites, document thoroughly, back up in Asana, and transfer calls to on-call team members as needed.
Handle technical issues received via email; correspond with sites in English.
Triage and route issues: self-resolution, escalation to partners/vendors, or forwarding to IT.
Maintain structured documentation via an Asana-based form and SOPs
Produce periodic technical issue reports and service metrics.
Phone support Sunday–Thursday, 09:00–18:00.
