Eitan Medical is a fast-growing, global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care – from the hospital to the home. As a Complaints Coordinator, you will play a vital role in ensuring patient safety, regulatory compliance, and continuous product improvement—directly contributing to better healthcare worldwide. If you’re detail-oriented, have strong technical writing abilities in English, and want to make a difference in global healthcare, you belong with us! Job Description · Register, investigate, and document customer complaints in line with regulatory standards and company procedures. · Identify and escalate adverse events, potential risks, or recurring product issues. · Draft clear and professional complaint closure reports and customer correspondence. · Collaborate with Regulatory, Product, R&D, QA, and Operations teams to resolve issues. · Analyze complaint trends and provide data-driven insights for product improvement. Direct Manager: Complaints Team Leader
Requirements:
·Education : o Bachelor’s degree in Science, Management, Engineering, or related field preferred Job skills: o Strong written communication : Experience preparing technical or regulatory documentation is an advantage. o Attention to detail: Ability to spot discrepancies in technical data or reports. o Organizational skills: Capable of managing multiple cases under tight deadlines. o Collaboration: Ability to work with cross-functional teams and to interact effectively with peers, management members, and customers. o Excellent verbal communication and interpersonal skills. o Self-learning ability, highly motivated, and responsible. o Fluent in Hebrew and English, both verbal and written. Computer skills: Proficient in Microsoft Office. Language skills: Fluent in Hebrew and English, both verbal and written.
·Education : o Bachelor’s degree in Science, Management, Engineering, or related field preferred Job skills: o Strong written communication : Experience preparing technical or regulatory documentation is an advantage. o Attention to detail: Ability to spot discrepancies in technical data or reports. o Organizational skills: Capable of managing multiple cases under tight deadlines. o Collaboration: Ability to work with cross-functional teams and to interact effectively with peers, management members, and customers. o Excellent verbal communication and interpersonal skills. o Self-learning ability, highly motivated, and responsible. o Fluent in Hebrew and English, both verbal and written. Computer skills: Proficient in Microsoft Office. Language skills: Fluent in Hebrew and English, both verbal and written.
This position is open to all candidates.
