Gett is looking for a Customer Service unit manager to lead the service experience for customers and drivers using the Gett app by managing four service teams and an availability team.
Your place is here if you have endless leadership abilities and charisma, as well as a love of service!
Responsibilities:
As part of the role, you will manage a powerful and significant unit of about 70 employees, with all that entails, to meet the service goals, examine the processes and strive for continuous improvement.
As part of the job, you will work with external suppliers and internal interfaces, deal with issues related to recruiting and retaining employees, and invest in identifying broad problems and finding high-level solutions.
The role includes focusing on the ability to create independence among users and improving the digital experience.
