לוח אפשרויות קריירה - הדרך החכמה להייטק

The opportunity
The ITO Onsite Support Sr. Manager oversees the IT services and infrastructure at Teva Mexico local sites. This role is the primary contact point for the global support teams and external vendors. The manager is responsible for implementing and maintaining all aspects of the site's IT end-user services and infrastructure, ensuring smooth operations and user satisfaction.
How you’ll spend your day
•    Local focal point for global IT Operations teams for projects and incidents
•    Focal point for local business and IT Stakeholder management for any type of IT Operations issues
•    Exchange and fix infrastructure components in the respective area
•    Coordinate between business / IT stakeholder management and global ITO teams
•    Contribute to continuous documentation of the system landscape in the respective area
•    Focal point for local hardware supplier
•    IT Asset Management
•    IT Budget Management
•    Efficiently managing multiple projects and meet deadlines consistently.
•    Onboarding and mentoring of Internal/external IT Operations onsite engineers
•    Provide technical support as a point of contact for IT for the site(s)
•    End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end-user systems and servers when required
•    Offboarding support, collecting IT assets, sanitizing IT assets, and keeping in stock
•    Performs troubleshooting, parts replacement, system upgrades, and basic deployments and repairs on site(s) where required 
•    Identifies potential issues that could adversely impact end-user experience and follow through on action steps. 
•    Supervision tickets on the ITSM platform
•    Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals