We are continuing to grow and looking for a VP of Customer Success for the SMB segment.
Scope:
Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
Driving customer lifetime value by defining the customer journey
Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
Collaborating across teams to identify and pursue customer growth opportunities
Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.
Scope:
Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
Driving customer lifetime value by defining the customer journey
Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
Collaborating across teams to identify and pursue customer growth opportunities
Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.
Requirements:
5+ years of experience in Customer Success leadership roles, especially in SaaS companies
Strong track record in SMB customer management
Experience in building and managing Customer Success teams in a fast-growing, dynamic environment with the ability to move quickly
Technical and SaaS-oriented experience, an ability to speak to technical customers
Excellent written and verbal English communication skills, including the ability to explain complex concepts in simple terms to clients
Strong strategic vision for the customer experience and customer support
The ability to architect services and support delivery models that align with current customer segments, deliver customer value, and scale with growth projections
A strong customer advocate with the ability and willingness to engage directly with customers
Great communication with individuals, teams, and partners and at industry-level events
Track record of developing and mentoring great talents and leaders, building and motivating high-achieving teams
Data-driven decision-maker, in addition to applying best practices
Effective and productive collaborator to drive cross-functional initiatives
5+ years of experience in Customer Success leadership roles, especially in SaaS companies
Strong track record in SMB customer management
Experience in building and managing Customer Success teams in a fast-growing, dynamic environment with the ability to move quickly
Technical and SaaS-oriented experience, an ability to speak to technical customers
Excellent written and verbal English communication skills, including the ability to explain complex concepts in simple terms to clients
Strong strategic vision for the customer experience and customer support
The ability to architect services and support delivery models that align with current customer segments, deliver customer value, and scale with growth projections
A strong customer advocate with the ability and willingness to engage directly with customers
Great communication with individuals, teams, and partners and at industry-level events
Track record of developing and mentoring great talents and leaders, building and motivating high-achieving teams
Data-driven decision-maker, in addition to applying best practices
Effective and productive collaborator to drive cross-functional initiatives
This position is open to all candidates.
