You will be a part of the R&D team providing support to our 1st tier customers. You will work closely with the product development and QA teams to solve problems arriving from our customers. You will build and define the the support operations processes and apply it on your day to day work.
You will have great opportunity to impact the organization as the first support person on the team.
What you'll be doing:
Provide technical point of contact for our project/product managers, business owners and performance team with any technical issues that may rise.
Establish the correct processes and work methodologies required for the team to be able to provide the right support.
Work with development and QA teams to investigate and solve technical issues within the client and backend domains.
Communicate internal stakeholders and ensure that they are well informed of the progress and plan.
Prioritize and manage multiple issues from customers on our products and platform, simultaneously.
Requirements:
What we're looking for:
At least 3 years experience in tech support roles or similar.
Experience with mobile apps, understanding of how they work, client server architectures.
Experience working with databases, SQL ability.
Strong technical background, ability to dive into technical issues and resolve them.
What we're looking for:
At least 3 years experience in tech support roles or similar.
Experience with mobile apps, understanding of how they work, client server architectures.
Experience working with databases, SQL ability.
Strong technical background, ability to dive into technical issues and resolve them.
You might also have:
An eye for the details.
This position is open to all candidates.
