Job Description
Our Technology teams are working on our new Connect platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on data and insights to innovate and grow.
As a Technical Solution & Support Engineer , youll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Israel, Toronto and Chennai.
Job Description
Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
Collaborate internally and support the technical onboarding of new customers including users set-ups, configurations, etc
Monitoring & validating data automated processes
Document knowledge and help educate colleagues and teammates on technical cases
Keep current with product knowledge and latest features and functionality
One Friday shift which happens every 1 month/1.5 months
Experience providing technical support or being part of implementation team
Good level of written and spoken English must have!
Great written and verbal client communication skills
Strong troubleshooting and problem-solving skills while being highly detail oriented
Strong customer service orientation
Strong SQL background- must have!
Willingness to work outside of business hours from time to time
Team spirit, self-motivation and a positive attitude
Bachelor's degree in information systems, computer science, industrial engineering or equivalent
The ability to work with multiple interfaces and tasks in a dynamic environment
Nice to have:
Knowledge in Linux systems, utilities, and scripting
Experience with supporting an analytic product in a SAAS environment
Development skills
Knowledge of ETL processes
Business orientation specifically in Retailer domain
