In this role, youll be the trusted technical advisor for our customers, ensuring they succeed from onboarding through expansion. If youre a strong communicator, tech-savvy, and passionate about solving complex problems in cybersecurity, wed love to meet you.
Responsibilities
What Youll Do
Facilitate the seamless onboarding of new customers, ensuring they understand and effectively use our application security products.
Provide training and resources to help customers integrate our solutions into their existing workflows.
Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
Address customer inquiries and issues in a timely and effective manner.
Collaborate with development and product teams to resolve complex issues and ensure customer satisfaction.
Monitor customer usage and satisfaction, and work closely with the sales team to ensure high retention and upsell rate.
Bachelors degree in Business, Computer Science, or a related field.
3+ years of experience in customer success or a related role in a SAAS company in the application security or cybersecurity industry.
Proven ability to manage multiple customer accounts and projects simultaneously.
Excellent communication and interpersonal skills.
Problem-solving mindset and the ability to think strategically.
