Do you excel at turning intricate hardware-based solutions into precise, engaging content? Join us as a Hardware Technical Communicator & Project Manager. You will lead the creation of secure, high-impact documentation for our appliance portfolio, guide cross-functional teams, and drive each project from concept to on-time delivery. Your work will strengthen the knowledge that powers our customers success and protect their critical infrastructure.
Start a rewarding journey where the organization values your mastery of technical writing and project leadership, and where you shape the future of hardware documentation.
Key Responsibilities
Hardware Authority Create, update, and own end-to-end documentation for complex hardware and appliance products. Explain architecture, installation, maintenance, and troubleshooting with crystal-clear language and visuals.
Visual Excellence Produce and refine drawings, block diagrams, and exploded views that clarify each concept at a glance. Verify accuracy with engineering to ensure visual truth.
Cross-Team Leadership Coordinate engineers, product managers, and support teams. Align goals, remove roadblocks, and secure approvals while upholding scope, schedule, and quality.
Project Management Build and track detailed project plans. Define milestones, manage risk, set priorities, and report status to stakeholders. Deliver every document package on schedule and within budget.
Process Improvement Audit existing workflows, propose measurable enhancements, and implement best practices that raise consistency, reduce cycle time, and boost re-use across product lines.
Clear Communication Translate complex hardware and cloud-adjacent concepts into concise content for administrators, field engineers, and customers worldwide.
Start a rewarding journey where the organization values your mastery of technical writing and project leadership, and where you shape the future of hardware documentation.
Key Responsibilities
Hardware Authority Create, update, and own end-to-end documentation for complex hardware and appliance products. Explain architecture, installation, maintenance, and troubleshooting with crystal-clear language and visuals.
Visual Excellence Produce and refine drawings, block diagrams, and exploded views that clarify each concept at a glance. Verify accuracy with engineering to ensure visual truth.
Cross-Team Leadership Coordinate engineers, product managers, and support teams. Align goals, remove roadblocks, and secure approvals while upholding scope, schedule, and quality.
Project Management Build and track detailed project plans. Define milestones, manage risk, set priorities, and report status to stakeholders. Deliver every document package on schedule and within budget.
Process Improvement Audit existing workflows, propose measurable enhancements, and implement best practices that raise consistency, reduce cycle time, and boost re-use across product lines.
Clear Communication Translate complex hardware and cloud-adjacent concepts into concise content for administrators, field engineers, and customers worldwide.
Requirements:
25 years of experience in technical writing or editing.
Experience managing documentation projects using Agile or traditional methods.
Proficient in Jira, Monday.com, or similar tools.
Familiarity with our company products an advantage.
Strong understanding of TCP/IP, routing, and switching.
Basic knowledge of HTML and CMS platforms.
Linux command-line skills an advantage.
Customer-focused, with a hands-on approach to content delivery.
Excellent communication and collaboration skills.
Fluent English (native level or equivalent).
Fast learner with a passion for technology and process improvement.
25 years of experience in technical writing or editing.
Experience managing documentation projects using Agile or traditional methods.
Proficient in Jira, Monday.com, or similar tools.
Familiarity with our company products an advantage.
Strong understanding of TCP/IP, routing, and switching.
Basic knowledge of HTML and CMS platforms.
Linux command-line skills an advantage.
Customer-focused, with a hands-on approach to content delivery.
Excellent communication and collaboration skills.
Fluent English (native level or equivalent).
Fast learner with a passion for technology and process improvement.
This position is open to all candidates.
