In this role, you will play a crucial part in supporting our customers throughout their journey, from presale consultations to post-sale technical support. You will work closely with our R&D engineers to ensure seamless integration and resolution of technical issues. Additionally, the role will involve aspects of solution engineering, where you will contribute to designing and implementing tailored solutions for our clients.
Responsibilities
Provide expert technical support to enterprise customers during presale engagements and throughout the post-sale lifecycle.
Collaborate with R&D engineers to investigate and resolve complex technical issues.
Contribute to the design and implementation of solutions that meet customer needs and enhance product functionality.
Document and communicate technical solutions clearly to both technical and non-technical stakeholders.
Participate in product testing and quality assurance activities as needed.
5+ years of experience in a technical support role, preferably in a B2B environment.
Strong knowledge of troubleshooting distributed systems, analyzing logs and metrics, and using debugging proxies
Excellent problem-solving skills and ability to diagnose and troubleshoot technical issues.
Experience working with Python and DB's- a must
Experience supporting enterprise customers through implementation, onboarding, and growth
Strong communication skills with the ability to explain technical concepts to non-technical audiences.
Fluent in English, both written and spoken.
Bachelors degree in Computer Science, Engineering, or a related technical field- an advantage
