The position takes place in Tel Aviv office in the SOC (Support Operation Center). The SOC is the command center where you will support the robotic systems.
What you’ll do
● You will function as Tier 1, working in shifts, accepting support requests from the robotic sites, following procedures to resolve support issues
● You will perform escalation to the system integrator, field technicians, and RnD team to solve urgent problems during Shifts while the system is down and must be back to operational mode immediately.
● You will monitor the sites to ensure optimal uptime. The RSO position involves multidisciplinary problem-solving remotely from the SOC.
● You will adhere to safety standards to ensure employee and subcontractor safety.
● You will monitor and verify the system to meet the operational requirements as planned. Report problems or changes to the Professional Services team.
● Team player with excellent communication skills.
● Highly dedicated and required to stay on post in the SOC throughout the shift, dedicated to the robotic sites production and support needs.
● Fast learner with auto-deducting issues capabilities. Being able to tackle an issue, gather all the required information, investigate, document and follow up for resolution.
● Well-functioning under pressure.
● Ability and availability to work a full-time job and in shifts form including night and weekend shifts.
● Ability to follow existing written procedures, suggest corrections, and write new procedures.
● Fluent English speaker in order to communicate both verbally and in writing to understand the issue at hand to document it as a bug in the system or suggest a workaround that can be conveyed to other team members.
● Ability to write technical tickets and detailed field note
