Are you a great communicator with a passion for helping people?
Join a team where you can make a real impact by keeping customers connected to a product they love. At our company, were looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.
As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers needs.
What we offer
At our company, we believe in making sure our people smile when they go to work. Thats why we have:
High salaries
A comprehensive benefits package
Flexibility in shifts
A fun, young working atmosphere
Join a team where you can make a real impact by keeping customers connected to a product they love. At our company, were looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.
As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers needs.
What we offer
At our company, we believe in making sure our people smile when they go to work. Thats why we have:
High salaries
A comprehensive benefits package
Flexibility in shifts
A fun, young working atmosphere
Requirements:
What you bring
Youll thrive at our company if youre:
A fluent English speaker, additional languages are an advantage
Experienced in sales or retention (telemarketing experience is a plus)
A fast learner and problem-solver
Motivated, independent, and proactive
What you bring
Youll thrive at our company if youre:
A fluent English speaker, additional languages are an advantage
Experienced in sales or retention (telemarketing experience is a plus)
A fast learner and problem-solver
Motivated, independent, and proactive
This position is open to all candidates.