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The opportunity
The ITO Onsite Support Specialist is responsible for managing the local IT site(s) infrastructure and acting as a point of contact for the supporting global team(s) and vendors to implement and maintain all aspects of the site(s) IT infrastructure environment. The will have extensive knowledge of computer hardware and software, network maintenance, and industry trends and engaging with employees throughout the organization.
A day in the life of a ITO Onsite Support Specialist…
You will be the local focal point for global IT Operations teams for projects and incidents
You will be the local point for local business and IT Stakeholder management for any type of IT Operations issues
You will exchange and fix infrastructure components in the respective area 
You will coordinate between business / IT stakeholder management and global ITO teams
You will contribute to a continuous documentation of the system landscape in the respective area
You will be the focal point for local hardware supplier
You will be responsible for IT asset management
You will manage hardware rollouts
You will be responsible for onboarding and mentoring of external IT Operations onsite engineers
You will provide technical support as point of contact for IT for the site(s)
You will provide end-user desktop, laptops, office IT with smart hand support for network and servers, and installation support for various software on end user systems and servers when required
You will provide offboarding support, collecting IT assets and sanitizing IT assets and keep in stock
You will be responsible for executive / VIP support
You will execute service delivery (e.g., IMAC, break fix, desk side support) 
You will perform trouble shooting, parts replacement, system upgrades, and basic deployments and repair on site(s) where required
You will identify potential issues that could adversely impact end user experience and follow through on action steps
You will handle basic installation and maintenance of technical products
You will handle tickets on the ITSM platform
You will review, troubleshoot, and approve operational quality desktops, notebooks, printers, and associated peripherals