We are growing and are looking for an IT Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.
Job Description:
Serving as the first point of contact for employees seeking technical assistance.
Troubleshoot, resolve, or escalate tickets that have been assigned
Installing, making changes, and repairing computer hardware and software.
Creating and managing users and permissions.
Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
Following up with customers to ensure issues are resolved.
You will love this job if:
You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
You can work independently and in a team setting with others professionally and respectfully.
You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.
Job Description:
Serving as the first point of contact for employees seeking technical assistance.
Troubleshoot, resolve, or escalate tickets that have been assigned
Installing, making changes, and repairing computer hardware and software.
Creating and managing users and permissions.
Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
Following up with customers to ensure issues are resolved.
You will love this job if:
You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
You can work independently and in a team setting with others professionally and respectfully.
You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.
Requirements:
3+ years of IT experience in a mid-size enterprise environment.
Provide first-level technical support for hardware, software, and network-related issues
Experience supporting IT onboarding and offboarding processes, including users provisioning, hardware setup, and software deployment.
Strong analytical and communication skills, sound judgment, and the ability to work effectively with clients, remote and on-site.
Deep understanding of system networking and security across Mac and Windows distributed environments.
Ability to collaborate with Security, Engineering, and Operations teams to drive IT process improvements and ensure system compliance.
Experience with configuration and identity management tools such as Okta.
Implement and manage endpoint management tools (Intune, Jamf)
Knowledge of cloud security best practices, including authentication, IAM and networking advantage.
Familiarity with infrastructure as code.
3+ years of IT experience in a mid-size enterprise environment.
Provide first-level technical support for hardware, software, and network-related issues
Experience supporting IT onboarding and offboarding processes, including users provisioning, hardware setup, and software deployment.
Strong analytical and communication skills, sound judgment, and the ability to work effectively with clients, remote and on-site.
Deep understanding of system networking and security across Mac and Windows distributed environments.
Ability to collaborate with Security, Engineering, and Operations teams to drive IT process improvements and ensure system compliance.
Experience with configuration and identity management tools such as Okta.
Implement and manage endpoint management tools (Intune, Jamf)
Knowledge of cloud security best practices, including authentication, IAM and networking advantage.
Familiarity with infrastructure as code.
This position is open to all candidates.
