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Job Description – IT Help Desk Support
Job Summary
As an IT Help Desk Support, you’ll install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems over the phone or in person.
You will provide technical support:
Computer support – providing direct user assistance, installing, configuring, and maintaining IT-related computers and other equipment.
Network support – Provide assistance and support to the global networking team and provide local “hands-on” to local networking equipment.
Contract maintenance – Maintain contracts with local suppliers to maintain and repair software and computer hardware
Application support – ensuring client’s applications stay up and running and offering technical support (directly or in front of the global support teams).
Global support center – working with global teams to resolve issues and maintain hardware and software.

Providing Project management support:
Global IT projects – Work with global teams to achieve global projects in all IT-related fields.
Global Collaboration – Collaborate with international functions to facilitate local and global projects in all IT aspects.
Local IT projects – Initiate and lead local IT projects.