* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems\services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance. The position is in Netanya and includes travel to our other sites from time to time.
* 2+ years of work experience.
* Good Knowledge and troubleshooting skills for Microsoft OS- Must.
* Familiarity with hardware components (Desktops, Laptops, Switch, Firewall, Servers).
* Familiarity with software deployment systems.
* Good understanding of an IT backend environment (GPO,MFA, Active Directory, O365, Software Deployment systems) – Must.
* Great communication skills for communication with employees, VIP’s and within the IT group- Must.
* Knowledge of networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
* Knowledge of information security principles and practices.
* Multi-Tasking skills and ability to work under pressure.
* Self-driven and motivated.
* Familiarity with Office365 Admin Center, Zoom\MS Teams, Anti-Virus\EDR, DUO, EPM, OPSWAT, Kiteworks.
* Communication skills: High level of English is required (verbal and written).
