Key Responsibilities:
Manage a portfolio of accounts (book of business) – own the entire client relationship and ensure the fulfillment of their revenue and satisfaction goals.
Build long-term client relationships across your client portfolio.
Conduct regular performance reviews, health checks, and churn analyses to ensure client retention.
Resolve client inquiries and issues within specified SLAs (48-96 hours based on tier).
Develop strategies to maximize revenue and profitability for assigned accounts.
Collaborate with cross-functional teams to ensure seamless product performance and client satisfaction.
Actively support client engagement at conferences and industry events.
Drive client adoption of unique offerings, including SPO/QPS optimization, bid caching, and advanced analytics.
Maintain internal knowledge bases and contribute to continuous process improvement.
Proven experience in customer success or account management, ideally in the ad tech or digital performance marketing industry.
Strong knowledge of programmatic advertising, RTB, and SSP/DSP technologies.
Exceptional communication and interpersonal skills with a customer-centric approach.
Ability to manage and prioritize multiple high-value accounts effectively.
Proficiency with CRM tools like HubSpot and analytics platforms.
Data-driven mindset with the ability to provide actionable insights.
Fluent in English (written and verbal).
