How you’ll spend your day
Building trustworthy relationships with customers, considering the various cultural backgrounds.
Streamlining and following all processes in order to obtain an optimal support/service.
Coordinating and participating TCs with customers.
Weekly follow up meeting with Account Sales Manager to promote long pending issues.
Dealing with complicated issues such as complaints, long pending requests, sensitive customers etc.
Responsible for filter in and submitting of technical requests.
Filter in of technical requests under his ownership to ensure qualitative service provided to the customers in a timely manner
Coordinate between the BUs and AMs/ customers on technical requests on a weekly/ daily basis.
Filter out and response to customers on SR under ownership to ensure qualitative service provided to the customers.
Close follow-up on pending service requests, in order to get a complete and accurate answer.
Coordinate between the BUs and customers on technical requests on a daily basis.
Back up of other team members according to predefined decision.
Initiation of new high level ideas to be used as a service/ marketing tool to further improve the service and create an ongoing service discussion with customers and AMs.
Responsible for sending customer notifications.
Your experience and qualifications
MSc in life sciences / chemistry / biology or other relevant field – advantage
2-3 years of professional experience in Customer Experience/ Quality assurance /Quality control/Regulatory affairs pharmaceutical– must
MS office skills (e.g., excel and power point) – must
SKILLS:
Highly motivated
Customer focused
Proactively thinking
Analytical thinking
A team player
Influencing without authority
Problem Solving
Judgment and decision making
Attentiveness
Good Communication skills
Time Management- Job Task Planning and Organizing
Goal Oriented Focus
Willingness to Learn
