Electra FM is hiring an Account lead for a global client
This role requires a blend of strategic vision, operational expertise, and team leadership.
This role requires a blend of strategic vision, operational expertise, and team leadership.
Strategic Client Relationship Management
Build and sustain long-term relationships with key decision-makers and influencers within client organizations.
Act as the primary point of contact for clients ensuring clear and effective communication.
Service Delivery Excellence
Monitor service level agreements (SLAs) to ensure compliance and client satisfaction.
Implement best practices and innovative solutions to enhance service quality.
Team Leadership and Development
Compliance and Quality Assurance
Financial and Operational Oversight
Communication and Reporting
Crisis Management
Job location- Center South
Requirements:
Bachelors or Masters degree in Business Administration, Management, or related field
Minimum of 5 years of experience in account management with a proven track record in a similar role (global company)
High-level knowledge of customer relationship management ( CRM ) software and MS Office
Well English speaker – advantage
Bachelors or Masters degree in Business Administration, Management, or related field
Minimum of 5 years of experience in account management with a proven track record in a similar role (global company)
High-level knowledge of customer relationship management ( CRM ) software and MS Office
Well English speaker – advantage
This position is open to all candidates.
