We are looking for an IT Specialist & Support to manage our IT infrastructure and provide top-notch technical support to our team. In this role, youll be essential in maintaining our technology systems, supporting end-users, and ensuring a secure and efficient IT environment.
As part of your role, you will:
Help Desk Support: Provide first-line technical support to employees, addressing hardware, software, and network issues. Manage and resolve IT tickets efficiently.
Onboarding & Equipment Management: Install, configure, and troubleshoot end-user devices, software, and peripherals, including conference rooms and other office equipment. Ensure smooth onboarding for new employees.
Security Enforcement: Implement and enforce the companys security policies across all devices and users, ensuring compliance and security integrity.
Technical Assistance: Respond to technical support requests in person, via ticketing systems, or over the phone, delivering timely and effective solutions.
System & Network Troubleshooting: Diagnose and resolve system and network problems, including hardware and software faults.
Documentation: Maintain and update internal IT procedures, ensuring accurate records of all technical processes.
Equipment Maintenance: Configure and maintain all technical equipment, including computers, printers, and back-office systems.
User & Permission Management: Manage users and permissions in platforms like Active Directory, Azure AD 365, Slack. Address hardware, software, and network-related issues promptly.
IT Project Initiatives: Lead and participate in IT projects aimed at improving the efficiency and smooth functioning of employees, ensuring alignment with business objectives.
Continuous Improvement: Stay updated on industry trends and advancements to recommend and implement improvements in IT systems.
As part of your role, you will:
Help Desk Support: Provide first-line technical support to employees, addressing hardware, software, and network issues. Manage and resolve IT tickets efficiently.
Onboarding & Equipment Management: Install, configure, and troubleshoot end-user devices, software, and peripherals, including conference rooms and other office equipment. Ensure smooth onboarding for new employees.
Security Enforcement: Implement and enforce the companys security policies across all devices and users, ensuring compliance and security integrity.
Technical Assistance: Respond to technical support requests in person, via ticketing systems, or over the phone, delivering timely and effective solutions.
System & Network Troubleshooting: Diagnose and resolve system and network problems, including hardware and software faults.
Documentation: Maintain and update internal IT procedures, ensuring accurate records of all technical processes.
Equipment Maintenance: Configure and maintain all technical equipment, including computers, printers, and back-office systems.
User & Permission Management: Manage users and permissions in platforms like Active Directory, Azure AD 365, Slack. Address hardware, software, and network-related issues promptly.
IT Project Initiatives: Lead and participate in IT projects aimed at improving the efficiency and smooth functioning of employees, ensuring alignment with business objectives.
Continuous Improvement: Stay updated on industry trends and advancements to recommend and implement improvements in IT systems.
Requirements:
Analytical Skills: Strong problem-solving abilities with a proactive attitude towards learning and improvement.
Experience: Proven experience in a Help Desk or IT Support Specialist role.
Service Orientation: High service awareness, ability to work independently, and strong communication and collaboration skills.
Platform Expertise: Proficient in managing end-user desktop applications on Windows OS, MacOS, and cloud-based services like Azure Active Directory (Entra), Office 365, and SSO.
Cross-Platform Support: Ability to provide support across Windows, Linux, and Mac environments.
Language Skills: Fluent in Hebrew and English, both verbal and written.
Nice to Have:
Atlassian Products: Experience with Jira, Confluence, or other Atlassian tools.
Linux Experience: Familiarity with Linux systems.
Apple MacBooks: Experience with MacBook administration and support.
Office 365: Advanced experience with Office 365 products.
Endpoint Security: Experience with endpoint security solutions.
Analytical Skills: Strong problem-solving abilities with a proactive attitude towards learning and improvement.
Experience: Proven experience in a Help Desk or IT Support Specialist role.
Service Orientation: High service awareness, ability to work independently, and strong communication and collaboration skills.
Platform Expertise: Proficient in managing end-user desktop applications on Windows OS, MacOS, and cloud-based services like Azure Active Directory (Entra), Office 365, and SSO.
Cross-Platform Support: Ability to provide support across Windows, Linux, and Mac environments.
Language Skills: Fluent in Hebrew and English, both verbal and written.
Nice to Have:
Atlassian Products: Experience with Jira, Confluence, or other Atlassian tools.
Linux Experience: Familiarity with Linux systems.
Apple MacBooks: Experience with MacBook administration and support.
Office 365: Advanced experience with Office 365 products.
Endpoint Security: Experience with endpoint security solutions.
This position is open to all candidates.
