Required Help Desk Specialist
As a Help Desk Specialist, you will:
Handle technical support cases both in-person and remotely
Take part in the development of internal knowledge base through written documentation and maintenance of existing processes and procedures
Work with senior-level admins to determine and resolve high-level problems
Research, self-study and maintain proficiency in all areas related to IT technology
Work both independently and with a team.
As a Help Desk Specialist, you will:
Handle technical support cases both in-person and remotely
Take part in the development of internal knowledge base through written documentation and maintenance of existing processes and procedures
Work with senior-level admins to determine and resolve high-level problems
Research, self-study and maintain proficiency in all areas related to IT technology
Work both independently and with a team.
Requirements:
If you have:
At least 2 years of experience as a Help Desk Specialist, Technical Support or PC technician in a large company or the IDF
At least 2 years of experience in Microsoft products: Office, AD, etc.
Proven experience in PC/laptop imaging and deployment tools
Proven ability to troubleshooting, diagnosing and resolving basic technical issues
Customer-orientation and ability to work well under pressure
Strong multitasking skills
Then we might have a match!
It would be great if you also:
Experience in configuring and troubleshooting multiple OS environments (Windows, MacOS and Linux)
Proven experience with mobile device management systems.
If you have:
At least 2 years of experience as a Help Desk Specialist, Technical Support or PC technician in a large company or the IDF
At least 2 years of experience in Microsoft products: Office, AD, etc.
Proven experience in PC/laptop imaging and deployment tools
Proven ability to troubleshooting, diagnosing and resolving basic technical issues
Customer-orientation and ability to work well under pressure
Strong multitasking skills
Then we might have a match!
It would be great if you also:
Experience in configuring and troubleshooting multiple OS environments (Windows, MacOS and Linux)
Proven experience with mobile device management systems.
This position is open to all candidates.
